Metro apologises for errors relating to valuation roll

Two residents last week complained to the City Times that they have received letters with information about properties that do not belong to them.

Farrarmere resident Femmy Moxley received her letter which listed information about a property in Vosloorus, valued at R249 000.

“I knew a mistake had happened straight away,” said Moxley.

Moxley call the metro’s call centre where she was told to go to the municipal offices in Elston Avenue to receive the correct valuation roll.

Rynfield resident Jenny Bayley had a similar incident with two of her properties.

The letters, addressed to Bayley, referred to properties in Daveyton, although both are situated in Rynfield.

One of the Daveyton properties is valued at R229 000.

“I thought to myself that this must be a mistake,” said Bayley.

“I can’t be the only one this has happened to.”

She also contacted the municipality to query the error.

“I was given a number to call, but no one answers,” she said.

EMM spokesperson Themba Gadebe issued a statement on Sunday clarifying the issue.

“Property owners would have received letters from the City issued during February 2017, calling for the inspection of the General Valuation Roll and lodging of objections as per section 49 of the Municipal Property Rates Act of 2004,” said Gadebe.

“The letters have correct property owner information, but the property description box and its contents are incorrect.

“This was a result of an error when merging data to mail these letters.”

Gadebe said the municipality is aware of incorrect information contained in some Section 49 letters that have been issued.

The General Valuation Roll is a legal document that consists of property information of all rateable properties within the boundaries of the EMM.

“The purpose of this valuation is to determine a fair value of all properties for rates assessment purposes,” said Gadebe.

The spokesperson said the municipality is preparing new letters with the correct property description and values, which will be mailed before the end of March.

The roll is open for inspection at customer care centers as the certified roll remains intact despite the printing error on notices to inspect it.

The closing date for objections will be on Friday, May 5 at 3.30pm.

“The City will also place the certified valuation roll on its website from Thursday, March 16,” Gadebe added.

“The City apologises for any inconvenience caused.”

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Khutso Maphatsoe

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