Repairs on motor vehicles can be a costly affair and the right results are not always yielded.
Jakkie Olivier, Retail Motor Industry Organisation (RMI) CEO, says there is recourse for inefficient motor vehicle servicing but only if the right service provider is used.
“It is so important for vehicle owners to understand that by using an accredited service provider they are protected,” he says.
The RMI has a dispute resolution process whereby dissatisfied customers are assisted with services rendered by its members.
“It’s for this very reason that it’s important to use an RMI accredited repairer.
“That way you can be assured that there will be repercussions for services not rendered adequately,” said Olivier.
The CEO said if a customer is dissatisfied the first step towards rectifying the situation should be contacting RMI directly.
“Give us a call and register your dispute.
“Once we have all the information we will engage with the RMI member in order to find a resolution.
“We go through a process of facilitation where discussions are held between all parties,” he said.
According to Olivier, the RMI has a long-standing track record of successful dispute resolution.
He said the process is quick and effective and most disputes are resolved through the facilitation process.
“If no suitable outcome can be reached then the vehicle owner can then escalate the case to the Motor Ombudsman (the statutory body for the industry),” he said.
“We want consumers to know that they do not have to accept a service that is below par from an RMI member.
“We believe in transparency and best business practices. We are an industry that believes in excellence,” he said.
He added that RMI members have to adhere to strict standards to retain their membership.
“The likelihood of needing dispute resolution is lower when using an RMI member.”
Olivier noted that repairs to a vehicle are a costly exercise, therefore, an individual should get what they pay for.
“If this hasn’t been your experience then remember that you have options,” he concluded.
Consumers can contact the RMI head office on 011 886 6300 for assistance with dispute resolution.
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